I know this is dead boring but it’s important, for me and for you.

Please read these agreements before booking a session. By working with me, you agree to honour these terms.

If anything is unclear or you wish to discuss anything further, email me at motherproserpine@gmail.com

Working Together

  • 1. Commitment to Integrity
    I pledge to offer honest, respectful, and sincere guidance grounded in strong ethical principles. My work is dedicated to supporting your growth, empowerment, and well-being.

    2. Confidentiality and Privacy
    Everything you share with me is held in strict confidence and stored securely. Your privacy is a sacred trust I honour deeply.

    3. Clear Scope of Practice
    I provide spiritual insights, astrology readings, and personal growth guidance. I am not a licensed therapist, medical professional, financial advisor, or legal consultant. My services are not a substitute for professional advice in those fields.

    4. Informed Consent
    You have the right to clear and honest information about the nature of the services, what to expect, and any limitations or risks. Your consent is always respected and can be withdrawn at any time.

    5. Practitioner Boundaries
    I maintain professional boundaries to create a safe, respectful space. I do not engage in personal or romantic relationships with clients during or after our work. All communication outside of agreed services will be appropriate, respectful, and relevant to your spiritual journey.

    6. Non-Discrimination
    I welcome and honour all people equally—regardless of race, gender, sexuality, religion, culture, or belief. Every life is respected.

    7. Responsibility and Empowerment
    You are encouraged to take responsibility for your own growth and decisions. My role is to support and illuminate possibilities, not to dictate outcomes.

    8. Ongoing Professional Development
    I am committed to continual learning and self-reflection to uphold high standards of ethical and effective spiritual practice.

    9. Handling Difficult Situations
    If you experience emotional distress, I will offer compassionate support, but may recommend professional help if needed. I reserve the right to end services if boundaries are crossed or ethical standards are compromised.

  • 1. Respectful Interaction
    Clients are expected to communicate with kindness and respect at all times.

    2. Honesty and Openness
    To provide meaningful guidance, clients agree to share accurate and truthful information relevant to their readings or services.

    3. Boundaries and Appropriate Use
    Services are offered for personal growth and spiritual insight only. Clients agree not to use the services for illegal purposes or to harm themselves or others. Harassment, abusive language, or inappropriate behaviour towards the practitioner will not be tolerated.

    4. Privacy and Confidentiality
    Clients should respect the privacy and confidentiality of all communications. Sharing personal information outside agreed boundaries requires explicit consent.

    5. Compliance with Policies
    Clients agree to adhere to all policies outlined on the website.

    6. Responsibility for Personal Choices
    Spiritual guidance is provided as support and insight—not as a directive or guarantee of specific outcomes. Clients take full responsibility for their own decisions.

    7. Consequences of Policy Violations
    If a client breaches this conduct policy (e.g., abusive behaviour, repeated cancellations, or non-payment), Mother Proserpine reserves the right to refuse or discontinue services.

Payment, Cancellations, & Refunds

  • All readings must be paid for in full at the time of booking via the online store. I do not hold appointments or begin work until payment has been received.

    Payments are processed securely through the store’s checkout system. You will receive confirmation of your purchase via email.

    Please double-check your email address when ordering, as this is how I’ll deliver your reading and communicate any important information.

  • Pre-recorded Readings

    All readings are delivered as personalised, pre-recorded audio files or written reports. These are handcrafted with care and depth, and as such, are considered digital goods made to order.

    For this reason, I do not offer refunds or cancellations once a purchase has been made. By placing an order, you agree to this policy.

    If you’ve made a genuine mistake with your order (e.g. selected the wrong reading or entered the wrong details), please contact me within 24 hours of purchase. I will do my best to help, within reason.

    Delays & Delivery Times

    You will receive your reading within 7 days. If I’m unexpectedly delayed due to illness or emergency, I’ll notify you as soon as possible and offer a revised delivery date.

Legal Stuff

  • Mother Proserpine
    Effective date: 11/06/2025

    By booking a service with Mother Proserpine, you agree to these Terms and Conditions. They exist to protect your experience and support my ability to serve you with honesty, care, and clarity.

    1. Overview
    Mother Proserpine is a sole trader offering astrology readings, spiritual insights, and bespoke digital services. These are for personal growth and reflection only. I am not a licensed medical, legal, or financial professional, and my services do not replace advice from qualified experts in those areas.

    2. Services
    You’ll receive your reading—usually a PDF or audio file—via email within 7 days of purchase. The quality of the work depends on accurate and timely information from you (such as birth details). It’s your responsibility to provide correct info.

    3. Cancellation and Refund
    See Cancellations & Refund Policy.

    4. Delivery of Services
    Services are delivered by email unless otherwise stated. You’ll receive your reading or report within 7 days of purchase. If unexpected delays occur, I’ll contact you with a new timeframe or refund options.

    5. Intellectual Property
    All reports, writings, and content remain my intellectual property. You’re welcome to keep and reread your reading for personal use, but you may not publish, share, or use it commercially without written permission.

    6. Client Responsibility
    By booking, you confirm you’re over 18, understand the nature of the service, and agree not to hold me liable for any decisions or actions taken based on your reading.

    7. Privacy
    Your personal data (including birth info) is securely stored and never shared without your consent. See the Privacy Policy for details.

    8. Legal Jurisdiction
    These terms are governed by the laws of England and Wales. By booking, you agree to this jurisdiction for any disputes.

    9. Updates to These Terms
    These terms may be updated occasionally. The latest revision date will be shown at the top. Continued use after changes means you accept the revised terms.

  • The services and information provided by Mother Proserpine are intended for personal growth, spiritual insight, and entertainment purposes only. They are not a substitute for professional advice in medical, legal, financial, or psychological matters.

    While every effort is made to offer accurate and thoughtful readings and guidance, outcomes cannot be guaranteed. Clients are responsible for their own decisions and actions based on the information received.

    By using Mother Proserpine’s services, you acknowledge and accept that no liability will be held against the practitioner for any loss, damage, or distress resulting from your use of these services.

    If you have concerns requiring professional support, please consult a qualified expert.

  • Mother Proserpine
    Last updated: 11/06/2025

    1. Who I Am

    This website and all related services are run by Mother Proserpine, a sole trader based in the UK. Your privacy matters to me, and I’m committed to protecting your personal data according to UK GDPR and the Data Protection Act 2018.

    2. What Personal Data I Collect

    When you use this website or book a service, I may collect:

    • Your name

    • Email address

    • Birth details (date, time, place) for astrology work

    • Payment info (handled securely by third parties)

    • Any info you share voluntarily through forms or emails

    I do not knowingly collect data from anyone under 18 without parental consent.

    3. How I Use Your Data

    Your information helps me:

    • Deliver your service (readings, reports, etc.)

    • Send booking confirmations and updates

    • Provide support or resolve any issues

    • Keep records for legal and tax reasons

    I won’t use your data for marketing unless you explicitly opt in (like signing up for a newsletter).

    4. Lawful Basis for Processing

    I handle your data because:

    • We have a contract (the service you bought)

    • You’ve given clear consent (e.g., for emails)

    • It’s legally required (for tax and record-keeping)

    5. How Your Data Is Stored & Shared

    Your data is securely stored with trusted third parties, including:

    • Squarespace (website & checkout)

    • Google Drive (email and files)

    All providers comply with GDPR and use encryption. I never sell or rent your data. I only share info if legally required (e.g., tax authorities).

    6. How Long I Keep Your Data

    I keep your data only as long as needed:

    • Booking and service records: up to 6 years (for legal/tax reasons)

    • Emails and reports: up to 2 years, unless you ask otherwise

    You can ask me to delete your data anytime (see below).

    7. Cookies & Analytics

    This site uses cookies for basic functions and tracking visitor numbers. You can manage cookies through your browser settings.

    8. Your Rights

    Under UK law, you have the right to:

    • Access your data

    • Correct or delete it

    • Withdraw consent (where relevant)

    • Object to processing

    • Complain to the Information Commissioner’s Office (ICO)

    To exercise these rights, contact me at:
    📧 motherproserpine@gmail.com

    9. Contact

    If you have questions or concerns about your privacy, get in touch:
    Mother Proserpine
     📧 motherproserpine@gmail.com
    🌍 motherproserpine.co.uk
    Based in the United Kingdom

  • Mother Proserpine
    Last updated: 11/06/2025

    1. What Are Cookies?
    Cookies are tiny files your browser keeps when you visit a website. They help the site remember things like your language or bookings, so you don’t have to keep repeating yourself. Some cookies keep the site running smoothly, others help me understand how you use it.

    2. Types of Cookies I Use

    • Essential: Keeps basic things working, like navigation and booking. These can’t be turned off.

    • Analytics: Helps me see how visitors use the site (e.g., Google Analytics). I only use this if you say it’s okay.

    • Performance: Remembers your preferences to improve your experience.

    • Third-Party: Some tools I use (like booking calendars) might set their own cookies.

    3. Your Consent
    When you first visit, a banner will ask if you’re happy with non-essential cookies. You can:

    • Accept all cookies

    • Decline optional cookies

    • Change your mind anytime by clearing cookies in your browser or emailing me at motherproserpine@gmail.com.

    4. Managing Cookies
    You can control or delete cookies in your browser.

    Heads-up: blocking some cookies might stop parts of the site working properly.

    5. Third-Party Cookies
    Some services I use might set their own cookies, like:

    • Squarespace (website hosting)

    • Acuity Scheduling (booking system)

    • Google Analytics (only with your consent)

    • Embedded videos or social media content

    Check their sites for their own cookie policies.

    6. Questions or Concerns?
    If you want to know more or have any worries, get in touch:
    📧 motherproserpine@gmail.com
    🌍 motherproserpine.co.uk